Assistance
Frequent questions
Assembly, compatibility, loads, transport. The answers that come up most, in the order the questions arrive.
- Can truss from two brands be assembled together?
No, unless the manufacturer has stated it for those two exact parts. An identical section does not mean an identical connection: cone diameter, hole tolerance and chord wall thickness decide the load path, and none of that is visible to the eye.
- How much load can I hang?
It depends on the span, the number of supports and the nature of the load. The family's load chart gives all three. Published figures are working loads, not breaking loads, and they assume a build that follows the manual.
- Do connections need a specified torque?
A conical connection is driven home and pinned: there is no torque to hit, but the clip must be present and intact. A bolted connection does have a torque, and it is in the family's assembly manual.
- Can truss be painted?
Not without written agreement. Paint applied afterwards hides exactly what a visual inspection looks for: a cracked weld, a gouge, the start of corrosion. And a part that can no longer be inspected is scrapped sooner, not later.
- How long does a part last?
There is no expiry in years. Inspection decides, and a well-treated ten-year-old truss outlives a two-year-old one that fell off a truck. The inspection register is what makes that sentence defensible to an insurer.
- Can a bent part be straightened?
No. Straightening an aluminium chord work-hardens it in a way nobody can measure on site: the part gets its shape back and loses its capacity. That is scrap, not a repair.
- How do I identify a batch?
By the traceability label applied at the plant, and by the laser marking carried by the part itself. Labels come off; the marking stays, and it is what makes it possible to act on a safety notice.
- Does black truss carry the same load?
Yes: same geometry, same alloy, same load chart. What changes is inspection: a crack is harder to spot on a black finish, which makes inspection lighting less optional than it looks.
- Do you sell direct?
No. The dealer in your territory invoices, delivers and services. They are the ones who know your venues, your loads and your lead times. The dealer page shows where coverage stands, open territories included.
Your question is not here
Write to the technical desk with the part number and, if the question is about a condition, a photo. Questions that keep coming back end up on this page.